An Account Manager is the primary point of contact for customers and they find opportunities to increase sales and implement cost-saving measures for their company.
Thanos was COO at Workable. He writes about data protection and compliance. Formerly with IBM and Accenture.
January 18, 2022
Senior Recruitment Manager
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We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
What does an Account Manager do? An Account Manager closely interacts with customers to answer questions or address concerns. The daily tasks of an Account Management include overseeing routine issues as well as handling more complicated ones on behalf of their clients. What are the duties and responsibilities of an Account Manager? An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. What makes a good Account Manager? A good Account Manager must be customer focused to build trust with customers. They must be a strong communicator to manage their accounts properly. An efficient Account Manager must also be knowledgeable about their company’s products and services to provide customers with the most effective solutions. Who does an Account Manager work with? The Account Manager facilitates communication between clients and sales representatives. They work closely with both to ensure each has clear expectations for the transaction and determine whether the product or service fits the current needs of both parties involved in the negotiation.
